Return & Cancellations

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
  
  
• In its original packaging
  
  
• Returned within 14 days of delivery
  
  

Please note:

• Sale items and customized pieces are non-refundable unless defective.
  
  

Gift cards are also non-refundable.

To initiate a return or exchange, please contact us at support@fuxi-energy.com with:

• Your order number
  
  
• The reason for your return or exchange
  
  
• Clear photos of the item (if applicable)
  
  

We will then provide you with return instructions and the return shipping address.

• Customers are responsible for return shipping costs, unless the item is defective or sent in error.
  
  
• We recommend using a trackable shipping service and keeping proof of posta

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed back to your original payment method within 5–7 business days.